Issuing a Refund (Same Day)

Please see the separate guide on issuing a refund for a different day. 

To issue same day refund, navigate to All checks list. 

 
Under Check Stats go to Closed Tab.

 Tap a transaction listed in Closed and press the Re-Open Check button on the bottom left of screen. 

 Press Payment button to go to Payment screen.

Under “Method / Status / Amount”, touch to highlight the payment you wish to refund. 

Then press the Delete button. 

 This check will be listed under Active checks again unless you make a different payment or Void it out completely (press Void button on the bottom of ordering screen). 

 Note: On the Void screen simply select a reason for the void or type in a reason and hit Add to add the reason and finish voiding the order.