Issuing a Refund (Previous Day)

Please see separate guide on issuing refund for a previous day. 

On Login Screen, enter User PIN and go to Operation.

On the Operation List, go to Refund. 

Note: You will normally be warned that No checks were found for today’s date, you can just hit Done on that message. 

Then at the top of the screen, tap the date to specify a different calendar day. 

Highlight a transaction and press the Refund button on the bottom right of the screen.  

First on the refund pop-up, enter a reason at the bottom of this screen. Then, you can refund a card by selecting Credit/EMV but you can also do a Cash refund or refund to a customer’s House Account by selecting House Payment. 

Please see separate guide on Refunding single items.